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HOTEL MANAGEMENT

Every stay.
Perfectly managed.

Manage reservations, rooms, guests, housekeeping, billing, hotel services and daily operations through one connected hospitality management platform.

Hotel Operations Today's Overview
Live
Occupancy Rooms Availability & status
Reservations Bookings Arrivals & departures
Guests Front Desk Check-in & check-out
Revenue Guest Folios Charges & payments
Room status Live operations
101 102 103 104 105 106 107 108
Guest Services Requests & charges
ONE CONNECTED HOTEL

From reservation to departure.
Every operation connected.

Hotel operations move quickly across reservations, rooms, guests, housekeeping, services and payments. Hotel Management brings those activities into one operating environment.

Manage the guest journey and the business behind it.

Coordinate bookings, room availability, guest stays, housekeeping, hotel services, charges and payments while management maintains visibility over the entire operation.

Reservation control Know what is booked, arriving, staying and departing.
Room operations Keep room status and housekeeping activity aligned.
Guest accounts Capture accommodation, service charges and payments.
Business visibility Connect hotel revenue and expenses to the ERP core.
HOTEL OPERATIONS

Built around the complete
guest and hotel lifecycle.

From the first reservation to the final payment, every stage connects with the operational teams responsible for the stay.

01
RESERVATIONS & BOOKINGS

Fill rooms with control.

Manage reservations, room availability, booking details and guest arrival information from one place.

Reservations Room availability Booking details Arrival & departure dates Guest records Reservation history
Booking flow
Availability
Reservation
Arrival
02
FRONT DESK & GUESTS

Make every arrival simple.

Give the front desk a clear view of arriving guests, room assignments, check-in, stay details and departure.

Guest profiles Check-in Check-out Room assignment Guest requests Guest history
Front desk
AM
Arriving guest Room assignment pending
KO
In-house guest Room 205 · Active stay
NT
Departure Check-out today
03
ROOMS & HOUSEKEEPING

Keep every room ready.

Coordinate room status and housekeeping activity so the front desk knows which rooms are ready, occupied, being cleaned or unavailable.

Room status Housekeeping tasks Room cleaning Room readiness Maintenance status Room history
Room operations
Ready Available for guests
Occupied Guest currently staying
Cleaning Housekeeping in progress
Maintenance Temporarily unavailable
04
HOTEL SERVICES

Capture the value of every stay.

Record additional services and charges consumed by guests during their stay and keep them connected to the guest account.

Restaurant charges Room service Laundry Events & facilities Other guest services Service charges
Guest folio
Room accommodation Charge
Restaurant Charge
Laundry Charge
Guest account Folio
05
BILLING & PAYMENTS

Close every stay accurately.

Bring accommodation and service charges into the guest folio, manage payments and keep outstanding balances visible through departure.

Guest folios Accommodation charges Service charges Payments Outstanding balances Receivables
Guest account
Stay account Connected
Paid
Balance
06
INVENTORY & OPERATING COSTS

Control what the hotel consumes.

Track operational supplies, service-related materials and hotel expenses while connecting purchasing and stock activity to the wider ERP platform.

Hotel supplies Housekeeping materials Food & service items Stock movements Operating expenses Procurement connection
Hotel resources
Supplies Operational stock
Service Guest consumption
Maintenance Hotel upkeep
Expenses Operating costs
HOTEL INTELLIGENCE

See the operation.
Understand the business.

Bring occupancy, reservations, room activity, guest revenue, services and operating costs together for management decisions.

Occupancy Understand room utilisation and availability.
Reservations See booking activity, arrivals and departures.
Revenue Track room and service revenue.
Performance Connect hotel activity to business results.
CONNECTED TO THE ERP CORE

Hospitality operations
connected to the business.

Hotel Management handles the operational side of hospitality while the Leading Edge Cloud ERP core provides the financial, procurement, inventory and reporting foundation.

Hotel Management Reservations · Rooms · Guests · Services
ERP Core Connected business platform
Finance
Procurement
Inventory
Intelligence
HOTEL MANAGEMENT

Give every stay
a connected operation.

Bring reservations, rooms, guests, services and hotel finance together on one platform.